Here at Vita Gas, we appreciate that when you share your personal information with us, we are committed to ensuring that your privacy is protected.
Vita Gas may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 10th December 2020.
If you have any questions about this policy or want to know more about it, you may contact us by writing to us at
10-12 Landor Street,
Or emailing us at
Or phoning VitaGas contact centre at any time on 0121 439 4540 (Within Office Hours).
This policy replaces all previous versions and is correct as of 10th December 2020. We reserve the right to change the policy at any time.
Your information will be used to make sure your experience at Vita Gas is always smooth and easy.
We collect information from you when you interact with us and we will only use that information for the reason it was given. If you enter into a contract with us, we will use your information to provide products and services to you and meet your expectations. When you make an enquiry or further contact, we will use the information to verify your identity and provide the answer.
When you choose to connect with us through social media we use your information to respond through your chosen channel.
If you choose to participate in promotions or events, we collect personal information and use it in the organisation of those events or fulfilment of the promotions. You are free to withdraw at any time.
We sometimes use customer information internally to report on the performance of our business and improve our operations.
We will not send you anything unless it’s to do with our products and services
We use your information to keep in touch about suitable offers, news and important information about our products and services. Sometimes we may need to contact you for a safety reason, such as product recalls.
We will not keep your information for longer than we need it.
We will only keep your information for the time its needed provide products or services to you for the purpose of managing your account. When we no longer need it we will either make it anonymous so you cannot be identified, archive it so it can no longer be used or delete it securely from our systems.
We only share your information with those people or organisations who help deliver our products and services
VitaGas employees who are involved in the management and delivery of the products and services you receive will have access to personal customer information so they can do their jobs.
Sometimes we need to share information with companies who help us deliver our products and services. When we do this we ensure the right controls are put in place to keep your information safe.
VitaGas is part of a group of organisations, so when we use information to build a picture of the company’s performance, this can sometimes be shared across the group.
We always keep your information safe and secure
We have invested in strong technical systems as well as physical and operational practices which protects your information from unlawful access. We also ensure our staffs are trained to look after your information like it’s their own.
Your rights to privacy
At any time, you can ask us for a view of the information we hold about you. You have the right to ask us to correct any details and in some circumstances, to ask us to remove your data from our systems.